Cancellation Policy – Black Jack (USA)

At Black Jack, each piece of jewelry is handcrafted and made to order with exceptional care. To maintain quality and ensure timely production, we follow a clear and fair cancellation policy.

🕒 Cancellation Timeframe

• You may cancel your order within 24 hours of placing it.
• After 24 hours, the order moves into production and cannot be canceled.

🛠️ Custom & Personalized Orders

• Orders for custom-made, engraved, or personalized jewelry cannot be canceled once placed — even within 24 hours.
• This includes size-specific rings, special requests, or design modifications.
• These items are created exclusively for you and are non-cancelable/non-refundable once confirmed.

💳 Refunds for Eligible Cancellations

• If your cancellation is approved within the 24-hour window, a full refund will be issued to your original payment method.
• Refunds are processed within 2–3 business days.
• A cancellation confirmation email will be sent once your refund is initiated.

📩 How to Request a Cancellation

To cancel your order, please email us within 24 hours of purchase at:

Email: hello@brandblackjack.us

Please include your full name, order number, and a brief reason for cancellation.

⚠️ Important Notes

• After 24 hours, all sales are final unless your item qualifies under our Return Policy.
• We cannot cancel orders due to buyer’s remorse or change of mind after production begins.