Black Jack® is a fine-jewelry brand operated for U.S. website purchases by Black Jack LLC. The website offers laboratory-grown diamond jewelry, Memory Diamond products, engagement and wedding jewelry, gemstone jewelry, silver jewelry and custom-made pieces. Operational support, manufacturing and laboratory processing may be performed by authorized facilities under Black Jack’s workflow.

The current Terms of Service identify Black Jack LLC as the website operator and contracting entity for purchases made through BrandBlackJack.us. Company contact details are available on the Contact Us page.

Black Jack’s current website describes manufacturing, diamond processing and operational work as being performed through its India-based/authorized production workflow, while Black Jack LLC manages the U.S. website, customer contracts and related business operations. The exact facility or workflow may vary by product and order.

Current categories include laboratory-grown diamond engagement rings, wedding bands, earrings, pendants, bracelets and necklaces; loose Memory Diamonds; human and pet Memory Diamond jewelry; sterling-silver jewelry; moissanite jewelry; and selected ruby, sapphire and emerald jewelry. Product-page specifications control the exact stone and metal supplied.

No. Black Jack sells both Memory Diamond products and regular jewelry. A Memory Diamond listing should clearly identify the custom memorial process. Standard laboratory-grown diamond, moissanite, silver and gemstone products are separate categories.

Use the most specific and current information for your order. The individual product page, written order confirmation, Shipping Policy, Return Policy, Payment Policy and Terms of Service take priority over a general FAQ summary when they contain more specific terms.

A Black Jack Memory Diamond is a custom laboratory-grown diamond created through a documented memorial-order workflow. For eligible orders, approved material such as hair or cremation ashes may be processed for a personal carbon contribution used as part of the laboratory process.

No. Black Jack identifies Memory Diamonds as laboratory-grown diamonds. They are not represented as mined or natural diamonds.

No. Moissanite and cubic zirconia are different materials. A Black Jack product described as a laboratory-grown diamond is sold as diamond material produced in a laboratory. Moissanite products are identified separately on their product pages.

It means eligible customer-submitted material may be processed to recover and purify carbon for use within the custom laboratory production workflow. Black Jack’s current disclosure also makes clear that the finished gemstone is crystalline carbon and does not retain biological tissue or DNA.

Black Jack does not represent the finished diamond as containing biological tissue, DNA or physical remains. Submitted material is processed before any eligible carbon contribution step; the finished gemstone is a laboratory-grown diamond made of crystalline carbon.

Black Jack does not make a forensic-identification claim. Brand-side traceability comes from the order, sample-reference and production documentation. Standard gemological grading should not be understood as DNA or forensic identity verification.

Both CVD and HPHT are recognized laboratory-grown diamond methods. Black Jack’s current “How Memory Diamonds Are Made” page says Memory Diamond production is primarily CVD, while another method may be used when appropriate. The exact method for a specific order should be confirmed from the applicable order documentation or grading report.

Yes. Black Jack currently has human Memory Diamond and pet Memory Diamond collections. Eligibility of a specific source material must still be confirmed before it is sent.

Common eligible sources on the current Black Jack website include clean, dry hair and qualifying cremation ashes from a person or pet. Source acceptance can depend on the specific order, carrier rules and laboratory requirements, so obtain confirmation before sending anything.

There is no single quantity that should be assumed for every order. Requirements can vary by source, requested stone and workflow, and different older pages on the site contain different reference quantities. For accuracy, use the quantity stated in your current order instructions or confirm it with Black Jack support before shipping.

No general Black Jack policy requires a family to send all available material. Send only the amount requested in your current order instructions. Keep any remaining material unless Black Jack specifically instructs otherwise.

Wait for the applicable order confirmation and packing instructions. This allows Black Jack to provide the correct routing and your Unique Reference / Carbon Sample ID before the package is sent.

Black Jack’s Packing & Security guide says to use a clean, dry, sealed inner pouch, mark it with the Unique Reference / Carbon Sample ID, place it in a rigid box or padded envelope, and avoid liquids, perfumes, oils or chemicals. Tracked shipping is recommended where available.

Black Jack’s packing guide advises against placing sensitive descriptions on the outer label. Use the Unique Reference / Carbon Sample ID and the routing instructions supplied for the order.

The current process page states that the package is received, documented and logged under a unique Carbon Sample ID. That reference is used within Black Jack’s order and handling workflow.

Treat this as a custom request. Do not combine sources before Black Jack confirms the request in writing, because the order record, sample labeling and production instructions should match the intended memorial design.

The current public policies do not provide one universal answer for every order. If return, retention or disposal of unused material matters to you, ask Black Jack for the applicable handling terms before sending the sample and keep that confirmation with your order records.

International Memory Diamond service is available, but do not ship personal material before receiving Black Jack’s approved routing instructions. Rules for hair, cremation ashes and other memorial material can vary by origin country, destination, carrier and customs authority. Black Jack will provide the applicable packing, labeling and routing instructions for the order.

The published workflow generally includes order and sample instructions, receipt and logging, purity review, carbon processing/purification, growth preparation, laboratory diamond growth, cutting and polishing, quality review, documentation/certification and final delivery. See How Memory Diamonds Are Made for the current overview.

The current Shipping Policy states that the production timeline begins after the required sample is received and verified. Order confirmation or laboratory allocation may occur earlier, but sample verification is important for the published production estimate.

For the clearest current estimate, use the Shipping & Processing Policy. It currently lists custom/Memory orders at approximately 1–30 business days processing plus 10–12 business days transit, for an estimated total of 11–42 business days. Your order confirmation controls if a different estimate is provided.

Yes. Black Jack’s process and timeline pages state that lead time can vary with target size, shape, finishing, laboratory scheduling and requested characteristics. A larger or more complex custom order may require more time.

Black Jack’s current process page says milestone updates are shared by email. Carrier tracking is separate and begins only after the finished order is dispatched.

Not in the same way as a shipped package. During production, updates are generally communicated by Black Jack. After dispatch, the carrier tracking number can be used on the Order Tracking page or the carrier’s tracking service.

You can ask, but do not assume rush service is available. Any expedited timeline should be treated as confirmed only when Black Jack agrees to it in writing for the specific order.

Yes. Black Jack has a Loose Memory Diamond collection. A loose stone can be ordered for keeping as-is or for a compatible future setting, subject to the product specifications.

The website currently shows multiple shapes including round, heart, pear, oval, emerald and other fancy cuts. Availability depends on the selected product, target specifications and custom production outcome.

Color options are offered on selected Memory Diamond products, including white and specialty-color directions. Custom color appearance can vary, so treat a color as guaranteed only to the extent it is specifically confirmed in the product or written order terms.

Use the specific product or custom-order tolerance for your purchase. Black Jack product disclosures state that individually created Memory Diamonds can show variations in measurements, appearance and final carat weight. Confirm any minimum or exact-weight requirement before production.

Current Black Jack collections include memorial rings, engagement rings, wedding bands, pendants, earrings and other custom pieces. Availability depends on stone size, shape, metal, setting design and the individual product.

Yes. Black Jack currently offers a Memory Diamond Engagement Rings collection as well as human and pet memorial jewelry options.

Yes, some current Black Jack designs combine a Memory Diamond center stone with laboratory-grown diamond accent or side stones. The product page should identify the main stone and side-stone specifications separately.

Custom requests may be possible. Use the Custom Jewelry guide or contact support before ordering so metal, dimensions, stone sizes, setting, price and production timing can be confirmed.

A laboratory-grown diamond is diamond material produced in a controlled laboratory process rather than mined from the earth. Black Jack uses the qualifying term laboratory-grown diamond to distinguish it from mined diamond.

The product should identify the stone as “laboratory-grown” or equivalent language close to the word “diamond.” Black Jack’s current disclosure pages also state that its Memory Diamonds are not natural mined diamonds.

They are different gemstone materials. A laboratory-grown diamond has a diamond crystal structure; moissanite is silicon carbide. Black Jack sells both categories, so check the product title and stone specifications before purchasing.

Current site navigation includes laboratory-grown diamond, moissanite, ruby, sapphire and emerald jewelry, especially within the silver collections. Whether a colored gemstone is mined, laboratory-grown, treated or another category must be determined from the individual product description.

Black Jack products currently include 14K gold, 18K gold, sterling silver and platinum across different collections. Not every product is available in every metal, so the selected variant and product specifications control.

The current Shipping Policy lists approximately 1–10 business days processing plus 5–7 business days transit, for an estimated total of 6–17 business days for standard jewelry. This is a total estimate—not 6–17 days of production plus shipping.

Customization may include metal, ring size, gemstone/diamond selection, setting or engraving where the design allows it. Custom or modified items can have different cancellation and return rights, so confirm the request before production.

Browse Solitaire Engagement Rings, the broader Jewelry collection, or Lab-Grown Diamond Silver Jewelry.

The current Memory Diamond process describes a Black Jack Brand Authenticity Certificate linked to a unique reference / Carbon Sample ID, with online verification and PDF access. Exact documents supplied depend on the order.

No. Black Jack brand verification confirms that a record exists within Black Jack and matches the stored certificate/reference details. An independent gemological grading report is a separate service that evaluates diamond characteristics within the laboratory’s scope.

No. Current Black Jack Memory Diamond pages describe external grading as optional or order-specific. Some regular diamond product titles may specifically state IGI certification. Only treat third-party grading as included when the product or written order confirmation says it is included.

Use the Black Jack certificate portal at portal.brandblackjack.us and enter the Certificate ID or Carbon Sample ID exactly as shown on your documentation.

It is the unique reference Black Jack uses to connect a submitted memorial sample with the applicable internal order/handling record. It is also accepted by the current verification portal where supported.

Do not assume that. A standard gemological grading report evaluates the gemstone according to the lab’s stated scope; it should not be treated as DNA, biological or forensic proof of whose source material was used.

The current Black Jack verification portal provides PDF certificate download for verified records where that function is available.

Check common typing issues such as the letter O versus zero or I versus one. If the ID still does not verify, email memorydiamond@brandblackjack.us with a clear photo or copy of the certificate and the relevant order details.

Black Jack offers worldwide shipping to supported countries and regions enabled at checkout. The storefront currently shows international markets across North America, Europe, Asia-Pacific and the Middle East. Destination availability can vary by product, carrier restrictions, customs rules and Shopify Market settings.

Black Jack uses Shopify Markets for international selling. When a supported country/region is selected, the storefront can show that market’s currency and eligible shipping options. The current selector includes currencies such as USD, EUR, GBP, AUD, CAD, JPY, SGD, AED, CHF and others. The final destination, shipping method and payment currency are confirmed at checkout.

Eligible U.S. orders can receive free standard shipping. International shipping charges, if any, are displayed or calculated at checkout based on the destination, service and order. Promotional free international shipping applies only when expressly shown.

Depending on destination and service, Black Jack may use USPS, UPS, FedEx, DHL Express and destination-country postal or courier partners. The carrier used for a specific order is confirmed when the shipment is dispatched.

Standard jewelry generally requires about 1–10 business days processing. For U.S. standard delivery, the existing transit estimate is about 5–7 business days, giving approximately 6–17 business days total. For international orders, add the destination-specific carrier estimate shown at checkout or dispatch; customs can add additional time.

Custom/Memory production generally requires about 1–30 business days after the required sample is received and verified. For U.S. delivery, the existing carrier estimate is about 10–12 business days. International transit is destination-specific and is added after production; customs and local-carrier handoff can affect delivery time.

After dispatch, Black Jack sends a carrier tracking number by email. You can use the Order Tracking Form or the relevant carrier’s official tracking service.

The current Shipping Policy says tracking can take up to 24 hours to become active after a shipping label is created. Weekends, carrier handoffs and scan delays can also affect updates.

Contact Black Jack promptly with your order number and tracking number. The current Shipping Policy says the team will coordinate with the carrier and may provide a replacement, reshipment or refund depending on the verified situation.

The current Shipping Policy does not publish a universal P.O.-box guarantee. For high-value jewelry, use a complete physical delivery address unless Black Jack confirms a P.O. box is acceptable for the selected carrier and order.

The current Returns & Refund Policy accepts eligible non-custom items within 30 calendar days of delivery, provided the return meets the policy conditions and is authorized.

The current policy excludes customized or personalized jewelry, engraved/resized/modified items, made-to-order projects once production begins, and memorial products involving personal carbon/laboratory processing once production begins, except where applicable law requires otherwise.

Use the customer-account return system where available or email memorydiamond@brandblackjack.us. Do not send a return without authorization because unapproved returns may be refused or may not qualify for refund/exchange.

The current Return Policy allows a cancellation request within 24 hours of placing the order as long as the order has not shipped. Custom and Memory orders can also be affected by production allocation and irreversible work, so refund eligibility depends on the documented stage.

The current Return Policy uses a staged structure. Before production allocation, a cancellation may be eligible for refund minus certain administrative/payment costs; after slot reservation or preparation begins, a reservation fee or documented irreversible costs may be retained. No automatic substitute product is provided without written customer consent.

The current policy says to notify Black Jack within 48 hours of delivery. Photos or video may be requested for verification, and an unboxing video may be requested for a damage claim.

Under the current Return Policy, customer return shipping is generally the customer’s responsibility unless applicable law requires otherwise. Trackable and insured return shipping is strongly recommended for high-value jewelry.

The current policy states that approved refunds are issued to the original payment method within approximately 7 business days after approval and/or return inspection where applicable.

The current policy allows exchanges by agreement. The original item must be returned and verified first, and any replacement depends on availability, condition and any applicable price difference.

Yes. The current policy lists resized or modified items among non-returnable categories. Confirm sizing before requesting a permanent alteration.

Black Jack supports localized checkout through enabled Shopify Markets. The storefront currently displays currencies including USD, EUR, GBP, AUD, CAD, CZK, DKK, HKD, ILS, JPY, MYR, NZD, PLN, SGD, KRW, SEK, CHF, AED. With compatible methods such as Shopify Payments cards, Shop Pay, Apple Pay, Google Pay or PayPal Express, payment can be processed in the supported market/local currency shown at checkout. If a provider converts the transaction, your bank or payment provider may apply its own conversion or foreign-transaction fee.

The current payment options include eligible Visa, Mastercard, American Express, JCB, ELO, Discover, UnionPay and Diners Club cards, plus Shop Pay, Apple Pay, Google Pay, PayPal and bank wire where available. The live checkout determines the final payment methods available for the customer’s country, currency, device and order.

Yes. The current Payment Policy lists PayPal. PayPal account, bank or eligible-card options are subject to PayPal’s own terms and availability.

Yes, where shown at checkout. Shop Pay is Shopify’s accelerated checkout and can use saved shipping/billing information for eligible customers.

Eligible customers may see Shop Pay Installments at checkout. Eligibility, payment schedule and terms are determined by Shopify and its payment partners; not every customer or region qualifies.

The current Payment Policy says bank wire transfer is available. Production or shipment does not begin on a wire-payment order until funds are credited and payment is verified. Wire instructions are provided after order placement or on request.

Black Jack’s current Payment and Privacy pages state that payment information is processed through third-party payment providers using encrypted/PCI-DSS-compliant processing, and Black Jack does not store full card numbers on its own servers.

No. Black Jack’s Contact page states that the company does not request passwords or full card details by email or chat. Do not send that information in a support message.

Black Jack’s Jewelry Care page recommends gentle cleaning with a soft cloth or mild soapy water and avoiding harsh chemicals or abrasive brushes. Follow any special care instructions for the exact gemstone and metal.

Yes. Black Jack’s care guidance recommends removing jewelry before bathing, swimming, workouts and heavy physical activity, and avoiding direct exposure to perfume, lotions and harsh chemicals.

Store pieces separately in a soft pouch or lined jewelry box so harder stones do not scratch other jewelry or polished metal surfaces.

Use the size options shown on the product and confirm sizing before ordering if you are unsure. This is especially important because resized or modified items can become non-returnable under the current Return Policy.

It may be possible depending on the metal and design, but not every setting is safely resizable. Ask Black Jack before modification. A resize or alteration can change return eligibility and may affect warranty treatment.

Current product pages commonly state that a manufacturing warranty covers craftsmanship/setting issues and excludes accidental damage or misuse. Because coverage can vary by product and the current general policies do not publish one universal warranty term for every item, rely on the warranty shown with your product/order or obtain written confirmation from support.

Stop wearing the piece if continued use could cause loss or damage, take clear photos, and contact Black Jack with the order number. The team can determine whether the issue falls within the applicable manufacturing warranty, paid repair or another solution.

Checkout requirements can depend on the current Shopify setup. An account is useful for order history and return requests where the account-return function is available.

The Wishlist is a shopping-planning feature for saving products to revisit later. A saved item should not be treated as reserved inventory or as a locked future price.

No. A Wishlist is for convenience and planning. Product availability, variants and pricing can change before checkout.

The current Privacy Policy says memorial submissions are assigned an internal Carbon Sample ID and memorial-related data is handled under confidentiality safeguards for order processing, compliance, fraud prevention and dispute resolution.

The current Privacy Policy states that memorial-related information is not used for marketing or advertising without explicit consent.

The current Privacy Policy states that Black Jack LLC does not sell personal information. Information may be shared with service providers such as Shopify, payment processors, shipping providers and authorized operational/laboratory partners as required to provide the service.

Depending on location, the current Privacy Policy describes rights that may include access, correction, deletion, portability and objection to processing. Requests can be sent to memorydiamond@brandblackjack.us.

Clear origin disclosure helps customers distinguish a laboratory-grown diamond from a mined diamond. Black Jack’s current Memorial Diamond disclosure expressly states that Memory Diamonds are laboratory-grown and are not natural mined diamonds.

No. The current Memorial Diamond disclosure states that no medical or therapeutic claims are made.

No. A memorial keepsake can have personal meaning, but Black Jack’s disclosure does not make a spiritual or guaranteed emotional-outcome claim.

No. The current disclosure states that the finished gemstone does not retain biological tissue, DNA or physical remains.

The current Terms of Service state that the Terms are governed by the laws of the United States and disputes are to be resolved in courts having U.S. jurisdiction, unless mandatory consumer-protection laws provide otherwise.

No policy should be read as eliminating rights that cannot legally be excluded. The current Terms and Return Policy contain qualifications for rights required by applicable law.

Not necessarily. The current Terms state that product images may include CAD, 3D renderings, AI-assisted or digitally enhanced visuals for illustration, and handcrafted products can vary slightly. Read the product specifications and disclosure, not the image alone.

Yes. The current Terms state that minor variations in size, tone or finish can occur because of handcrafted and laboratory processes. For Memory Diamonds, product-specific disclosures may also address variations in appearance, measurements or finished carat.

Black Jack’s current Contact page says email is the fastest method for order-related help because it supports verification, documentation and recordkeeping. Email memorydiamond@brandblackjack.us.

Include your name, the email used for the order, Order ID if available, and a clear description of the question. For shipping issues include the tracking number; for certificate issues include the certificate/reference ID; for damage claims include clear photos or video as requested.

The current website lists support hours as Monday–Saturday, 9:30 AM–6:30 PM Eastern Time, with a stated response target of approximately 24–48 hours.

Black Jack LLC lists: 1309 Coffeen Avenue, STE 12680, Sheridan, Wyoming 82801, United States; phone +1 (646) 685-7197; email memorydiamond@brandblackjack.us.

Black Jack’s current Contact page says email is used for order confirmations and sample instructions for traceability. WhatsApp may be used for quick updates where offered, but important order instructions should be retained in the official written/email record.

For process questions use How It Works; for certificate questions use Certification & Authenticity; for shipping use Shipping Policy or Order Tracking; for returns use Return Policy; and for account/data questions use the Privacy Policy.