FAQ's

Frequently Asked Questions

Your complete guide to our jewelry, diamonds, gemstones, and custom creations

This page answers common questions about lab-grown diamond jewelry, memory diamond creations, gemstone jewelry, shipping, returns, payments, and verification. Information is presented in a clear category format so customers can make informed decisions before purchase.


General Information

1. What is Black Jack?

Black Jack is a fine jewelry brand operating through Black Jack LLC, a company registered in the United States. Manufacturing, backend operations, and customer support are handled by our authorized operational partner in India under contractual and data-protection safeguards. We specialize in lab-grown diamond jewelry, memory diamonds created from person carbon sources, and gemstone jewelry.

2. What types of jewelry do you offer?

We offer the following categories:

  • Lab-Grown Diamond Jewelry (rings, pendants, earrings, bracelets)
  • Memory Diamond Jewelry created using a personal carbon contribution
  • Gemstone Jewelry including sapphire, ruby, emerald, moissanite, and other stones
  • Loose Diamonds and Gemstones for custom designs or personal collection
3. Where is your jewelry made?

All jewelry is manufactured at certified facilities in Surat, India. Orders are quality-checked and fulfilled through authorized logistics partners, including U.S. fulfillment channels, for secure global delivery.


Memory Diamonds

4. What is a Memory Diamond?

A Memory Diamond is a real lab-grown diamond created using purified carbon prepared from a customer-provided personal source. The most common sources are a clean dry hair sample or a memorial carbon source (cremation-based), where permitted by shipping rules. The diamond is grown using Chemical Vapor Deposition (CVD) technology under controlled laboratory conditions.

5. How does the Memory Diamond process work?
  • The customer places an order on our website.
  • Within 1โ€“5 business days of purchase, the customer ships the required sample (clean dry hair sample or memorial carbon source, as permitted) to the designated address shared after order confirmation.
  • The sample is received, verified, and logged under an internal unique reference (Carbon Sample) ID.
  • Purified carbon is prepared and used in the lab-grown diamond creation workflow.
  • The diamond is grown, cut, polished, documented, and prepared for shipment.
6. How much sample is required?

Requirements vary depending on the requested diamond size and specifications. For guidance, our team shares recommended quantities after order confirmation. Common references include a small clean dry hair sample or an approved memorial carbon source quantity (cremation-based), where permitted by shipping rules.

7. How long does it take to create a Memory Diamond?

The typical creation timeline is 11โ€“42 business days starting from the date the sample is received and verified by the laboratory.

8. Can I track my Memory Diamond order?

Yes. Production updates are shared by email, and shipping details with tracking and insurance are provided once the order is dispatched.

9. Are Memory Diamonds real diamonds?

Yes. Memory Diamonds are chemically, physically, and optically identical to mined diamonds. The difference is that they are created in a laboratory environment.

10. Are Memory Diamonds compliant and safe for wear?

Yes. The process follows permitted laboratory procedures and standard consumer product compliance. The final diamond is a lab-grown gemstone and is suitable for everyday wear.

Important note: The final gemstone does not contain biological material.


Lab-Grown and Gemstone Jewelry

11. What are Lab-Grown Diamonds?

Lab-grown diamonds are real diamonds produced using advanced laboratory technology that replicates diamond formation without traditional mining.

12. What gemstones do you offer?

We offer lab-grown and other gemstone options including sapphire, ruby, emerald, moissanite, paraiba-style stones, and more, subject to availability. Certification is provided where applicable.

13. How long does it take to make standard jewelry?

Non-custom jewelry items typically require 6-17 business days for production before shipping.

14. Can I customize my jewelry?

Yes. Customization options may include metal type, gemstone selection, size, and engraving. Requests can be submitted during checkout or by contacting our support team.

15. What metals do you use?

We work with 14K and 18K gold, sterling silver, and platinum. All pieces undergo quality inspection before shipment.

16. Do you offer loose diamonds and gemstones?

Yes. Certified loose lab-grown diamonds and gemstones are available for individual purchase or custom jewelry creation.


Shipping and Delivery

17. How long does shipping take?
  • Standard Jewelry: Ships after 6-17 business days of production
  • Memory Diamond Jewelry: Ships after 11โ€“42 business days from verified sample receipt
18. Do you ship internationally?

We do not offer international shipping at this time.

19. Will I pay customs or import duties?

Orders shipped within the United States do not incur import duties. International customers are responsible for any customs or import taxes imposed by their country.

20. Can you ship to P.O. boxes?

No. A valid physical address is required for all shipments.


Returns, Refunds, and Cancellations

21. What is your return policy?

Eligible non-custom and non-personalized items may be returned within 30 days of delivery. Customized, engraved, personalized, or Memory Diamond items are non-returnable. Please refer to our Return and Refund Policy for full conditions.

22. Can I cancel my order?

Standard jewelry orders may be canceled within 24 hours of purchase. Custom and Memory Diamond orders cannot be canceled once confirmed or once production begins.


Quality, Certification, and Warranty

23. Are your diamonds certified?

Lab-grown and Memory Diamonds are supplied with authenticity documentation issued by our laboratories or associated gemological partners.

24. Do you offer a warranty?

Yes. A limited one-year manufacturing warranty applies. Normal wear, accidental damage, misuse, or alterations are not covered.

25. What proof is provided for Memory Diamonds?

We maintain internal records including sample receipt confirmation, authenticity documentation, and a unique internal reference linked to the created diamond for verification purposes.


Payments and Security

26. What payment methods do you accept?

Accept Payment Methods

AMEX, Master Card, Visa Card, JCB, ELO, Discover, Union Pay, Shop Pay, Diners Club, Google Pay, Apple Pay, Union Pay.

27. Is my payment secure?

Yes. All transactions are encrypted and processed through PCI-DSS-compliant payment gateways. Payment details are not stored on our servers.

28. Do you offer installment or EMI options?

Installment or EMI options may be available depending on your region and payment provider.


Legal and Compliance

29. Which laws govern my order?

Orders processed through U.S. payment gateways are governed by the laws of Wyoming, USA. Orders processed through Indian payment gateways are governed by the laws of Surat, Gujarat, India.

30. Are Memory Diamonds permitted and compliant?

Yes. The memory diamond creation workflow follows permitted laboratory procedures. Sample shipping is subject to carrier and destination rules, and we share packing instructions after order confirmation.

31. What records do you retain?

We retain operational and compliance records including shipment confirmations, internal reference documentation, and authenticity records as required by law.


Contact and Support

Orders, Returns, General Support

Email: memorydiamond@brandblackjack.us

Memory Diamond Process and Certificates

Email: memorydiamond@brandblackjack.us


32. Support hours

Working Days/Hours:ย Mon โ€“ Sat / 9:30 AM โ€“ 6:30 PM EST

33. Do you have a physical location?

Manufacturing operations are located in Surat, India. Administrative, legal, and logistics operations are based in Wyoming, USA.

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