Processing time (production) and shipping time (carrier transit) are separate and cumulative. Delivery timelines are estimates and not guaranteed.

Processing and Handling Time

Processing times vary depending on the type of product ordered and are separate from shipping transit time.

Standard Jewelry Orders (Non-Custom)

Regular jewelry items such as rings, earrings, pendants, bracelets, and similar products require approximately 10–12 business days for processing and handling before shipment. This period includes quality inspection, finishing, certification verification (where applicable), and secure packaging.

Custom and Memory Orders (Person Carbon–Based Jewelry)

Custom-made items, including memory diamonds and person carbon–based jewelry, are produced entirely to order. These items may involve laboratory and manufacturing steps such as carbon preparation, gemstone growth or infusion, cutting, polishing, setting, and documentation.

The estimated production timeline for such orders is 20–45 business days, beginning only after the required sample is received and verified by an authorized warehouse or laboratory.

Sample Submission Requirement

For memorial and custom carbon-based orders, customers must ship required sample materials within 3–5 business days, and no later than 7–10 calendar days, unless otherwise confirmed in writing.

Production scheduling, laboratory allocation, or mount preparation may begin after order confirmation.

Important:

* Production timelines begin only after sample verification
* Delay in sample submission may place the order on temporary hold
* Production slot allocation may result in partial non-refundable reservation charges
* If no sample is received within the committed timeframe, cancellation eligibility will be reviewed based on production stage

Shipping Transit Time (After Dispatch)

Shipping time begins after the order has been processed and dispatched.

Orders Shipped from India or USA Locations

Depending on product type and customization, orders may ship from India or authorized USA partner locations. Estimated shipping transit time is 1–10 business days after dispatch, depending on destination, shipping method selected, and carrier operations.

Estimated Total Delivery Timeline

Delivery timelines are estimates only and not guaranteed.

International Shipping

Black Jack ships internationally to most major countries. Customers are responsible for import duties, customs charges, taxes, or fees imposed by local authorities. These charges are not included in product or shipping prices.

Black Jack is not responsible for delays caused by customs inspections, regulatory processing, or government actions. Shipments cannot be delivered to P.O. boxes. A complete and accurate physical address is required.

USA Shipping

Orders placed through www.brandblackjack.us and delivered within the United States are generally eligible for duty-free delivery with no import or customs charges.

USA orders may be fulfilled through authorized U.S. partner warehouses or shipped internationally based on product type. Shipments are handled by carriers such as USPS, FedEx, UPS, DHL, or equivalent services and include tracking.

The amount paid at checkout represents the final product price, excluding optional upgrades selected during checkout.

Shipping Options

Shipping options are displayed at checkout and may vary based on destination and product type.

Express Shipping

Estimated delivery: 1–7 business days after dispatch
Includes tracking, insurance, delivery confirmation, and may require a signature.
Handled by DHL, FedEx, UPS, or equivalent carriers.

Standard / Economy Shipping

Estimated delivery: 7–10 business days after dispatch
Includes basic tracking without guaranteed signature confirmation.
Handled by USPS, India Post, or equivalent services.

Free standard shipping may be available for select regions, subject to eligibility and promotional availability.

Shipping and Delivery Notes

• A tracking number is provided once the order has been dispatched.
• Insurance coverage is included according to the selected shipping option and carrier policies.
• We are not responsible for delays caused by carriers, customs authorities, weather conditions, force majeure events, or circumstances beyond reasonable control.
• Processing time and shipping time are separate and cumulative.

Contact Information

For shipping-related inquiries or assistance:

Email: memorydiamond@brandblackjack.us

Policy Acceptance

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping & Processing Policy.

Compliance Confirmation

This policy is designed to provide transparency and align with generally accepted e-commerce standards, consumer protection practices, and advertising guidelines.

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