Privacy Policy
Privacy Policy
Last Updated: March 18, 2026
Black Jack LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal data is collected, used, processed, stored, and protected when you visit our website, place an order, submit personal carbon contribution for memorial products, or interact with our services.
Business Structure & Data Responsibility
- Black Jack LLC (United States) – Brand owner, website operator, primary contracting entity, and Data Controller.
- Authorized Operational Partners (India) – Manufacturing and laboratory service providers acting as Data Processors under contractual safeguards.
Black Jack LLC determines the purposes and means of processing personal data. Operational services may be performed by authorized facilities under strict confidentiality and data protection agreements.
Information We Collect
- Name, email address, phone number
- Billing and shipping address
- Order details and transaction history
- Encrypted account login credentials
- Customer support communications
- Return requests submitted through your account panel
- IP address, browser type, device data, cookies, and usage analytics
Payment information is processed securely through Shopify Payments and authorized third-party processors. Black Jack LLC does not store full credit or debit card numbers.
Personal Carbon Contribution & Memorial Order Privacy
- Customer-submitted memorial materials are processed solely for carbon purification and laboratory production purposes.
- Each submission is assigned a secure internal unique reference (Carbon Sample) ID.
- No biological material is retained in the final laboratory-grown diamond.
- Memorial-related data is processed under strict confidentiality safeguards.
- Submission tracking records may be retained for compliance, fraud prevention, and dispute resolution.
We do not use memorial-related information for marketing or advertising purposes without explicit consent.
Legal Basis for Processing (EU / GDPR)
- Performance of a contract (order fulfillment)
- Legal obligations (tax, compliance, regulatory reporting)
- Legitimate interests (fraud prevention, security, dispute resolution)
- Consent (marketing communications and non-essential cookies)
How We Use Your Information
- Process and fulfill orders
- Verify personal carbon contribution submissions
- Provide shipping and delivery updates
- Process returns through verified account login
- Prevent fraud, chargebacks, and unauthorized transactions
- Comply with legal and regulatory obligations
- Improve website performance and user experience
Fraud Prevention & Chargeback Protection
To protect our business and customers, we may retain and process transaction records, delivery confirmations, communication logs, IP data, and production status documentation to respond to payment disputes or chargeback claims.
This processing is based on legitimate interest and legal obligation.
Cookies & Tracking Technologies
We use essential cookies for website functionality and optional analytics or advertising cookies where legally permitted or based on user consent. EU visitors are provided cookie consent controls where required.
How Information Is Shared
Black Jack LLC does not sell personal information.
- Shopify (e-commerce platform provider)
- Payment processors (Stripe, PayPal)
- Shipping providers (FedEx, DHL, USPS)
- Laboratory and authorized operational partners (for memorial orders only)
- Analytics and advertising partners
- Legal authorities where required by law
International Data Transfers
Personal data may be processed in the United States and India. Appropriate contractual, technical, and organizational safeguards are implemented for cross-border data transfers in accordance with GDPR and applicable U.S. regulations.
Data Retention
We retain personal data only as long as necessary for contractual fulfillment, legal compliance, dispute resolution, fraud prevention, and business recordkeeping requirements.
Your Privacy Rights
Depending on your location, you may have rights including access, correction, deletion, data portability, and objection to processing.
Privacy requests may be submitted to: memorydiamond@brandblackjack.us
Data Security
We implement SSL encryption, secure payment processing, restricted internal access, and industry-standard safeguards to protect personal data. While we maintain reasonable protections, no system can guarantee absolute security.
Children’s Privacy
Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.
Contact Information
Company Name: Black Jack LLC
Phone: +1 (646) 685-7197
Email: memorydiamond@brandblackjack.us
Address: 1309 Coffeen Avenue, STE 12680,
Sheridan, Wyoming 82801, United States
EIN No: 32-0756613
Working Days/Hours: Mon – Sat / 9:30 AM – 6:30 PM EST
Response Time: We aim to respond within 24 to 48 hours