Shipping and Processing Policy

At Black Jack, every piece is crafted with precision, care, and purpose just for you. We create both ready-made and fully custom pieces, including Memory Diamonds and tribute collections.

🕒 Processing & Handling Time

• Standard Jewelry Orders (Non-Custom): All regular jewelry items such as rings, earrings, pendants, and bracelets require approximately 5–10 business days of processing and handling time before shipment. This includes quality inspection, polishing, and packaging.
• Custom & Memory Orders (Hair/Ash/Carbon-Based Jewelry, Perfume, or Other Personalized Items): These are made entirely to order and involve laboratory processes such as carbon extraction, diamond growth, or infusion. The complete creation timeline is typically 20–45 business days after receipt and verification of the customer’s carbon, hair, or ashes sample.
• Sample Shipment Rule: Customers must send required sample materials within 3–5 days after placing their order. The processing timeline starts only after the sample is received and verified by our authorized warehouse or laboratory.
• During festivals, holidays, or laboratory maintenance periods, production and delivery schedules may extend slightly. We keep customers informed through email updates.

🌍 International Shipping

• We ship worldwide to all major countries.
• Buyers are responsible for any import duties, customs fees, or local taxes imposed by their respective countries.
• Black Jack is not liable for these charges or for delays caused by customs inspections.
• We do not ship to P.O. boxes; please provide a complete physical address.

🇺🇸 Free USA Shipping

We proudly offer zero import duty and no customs charges for all USA customers shopping through www.brandblackjack.us.

• All USA orders are fulfilled through our U.S. partner warehouse for faster delivery.
• Shipped via USPS, FedEx, or UPS with full tracking and insurance.
• What you pay at checkout is your final cost — no hidden fees.

🚀 Shipping Options

*Free shipping available in USA, Canada, Europe, Thailand, Hong Kong, Malaysia, Singapore, Indonesia, Taiwan, and India.

📦 Shipping & Delivery Notes

• You’ll receive a tracking number as soon as your order ships.
• All packages are fully insured for their full purchase value.
• Signature required for express shipments on delivery.
• Processing time remains as mentioned above depending on product type, regardles